The Nigerian Electricity Regulatory Commission said on Tuesday that a total of 109,048 complaints were lodged by electricity customers to the power distribution companies in the third quarter of 2017.
Noting that the figure translated to an average of 1,185 complaints per day, NERC said 76 per cent of the complaints were resolved.
“Specifically, billing and metering constitute the major concerns for electricity customers in Nigeria, accounting for 60 per cent (65,428) of the total complaints received during the quarter under review,” it said in its latest quarterly report released on Tuesday.
The commission also said the interruption of supply accounted for 21 per cent of the total customer complaints during the quarter, implying that one in every five customers was unsatisfied with the quality of supply from the grid.
Source: Energy Mix Report